Ready Made Curtains/Goods.
We are happy to accept returns on all our ready made curtains. To qualify for a refund you must return the items within 14 working days of delivery. Curtains must be unused and in a resalable condition with no heading tapes pulled. Before returning your items, please contact us via email or telephone to arrange your refund. We recommend that you return your curtains via courier to ensure they arrive safely. Once we have received and checked the returns to make sure they're in resalable condition, we will refund you in full, including the original delivery fee. We are unable to refund the cost of returning the items to us.

Made to Measure Goods.
Made to measure products are custom made to your precise requirements, including curtains, cushions and tiebacks. Once made our products are suitable only to you and therefore cannot be cancelled or returned. Because of this it is extremely important that you are sure about the product that you want and also the size you require. We advise that you take advantage of our free sample service before placing an order, Arcadia Textiles Ltd cannot be held responsible if you dislike the colour or the general quality of the product. We strongly recommend that you double check your order to ensure that the products ordered and measurements taken are correct. This does not affect your statutory rights.

Fabric Colours and Sampling.
Whilst we take great care to represent colours and textures accurately on our web site, computer monitor displays vary greatly. If you require an exact colour match please use or FREE SAMPLING service to ensure the fabric you have selected meets your colour requirements. Please be aware, where you require multiple items in the same fabric please place your for all items at the same time as fabric dye batches can vary slightly in accordance with the fabric manufacturers published terms. If you have any doubt regarding colour variations please don’t hesitate to e-mail or call us.

Window Measurements. 
As we manufacture goods to your specifications please ensure you have read and understood the measuring guide as items ordered to the wrong size cannot be replaced or re manufactured free of charge. If you are unsure please e-mail or call or customer services for advice.

Manufacturing Tolerances. 

Roman Blinds: Our roman blinds are manufactured using soft furnishing fabrics. As such our tolerances are as follows: - 1.5cms on the width and - 1cms on the drop.

Curtains: Tolerance on the drop of made to measure curtains - 1cms.

Discontinued or out of stock items 
We will always make every effort to remove discontinued fabrics or stock from our web site. If you order an item which is temporarily out of stock or discontinued we will contact you as soon as we become aware of the problem. You will be offered a full refund or we will advise you on alternative fabrics.

The prices quoted on our site are inclusive of VAT at the prevailing rate.

See above for current rates. 
We require a signature for all our deliveries. If you are not going to be in at the expected time of delivery please feel free have your goods sent to either your works address or that of a family member who will be in. An alternative address for delivery can be entered at the checkout, or e-mail or call our customer services. If you are out when our carriers try to deliver they will leave a card and a phone number for you to call. The carrier will arrange to deliver the goods on a different day. Please be aware the carrier may charge you if no-one is available to take delivery on a rearranged day. This charge is between you and the carrier, Arcadia Textiles will not contribute towards these cost’s.

Inspection of Goods. 
If on receipt of your goods where the packaging is obviously damaged please sign the carriers note “goods received packaging damaged”. and advise us immediately either by phone or by e-mail. Should your goods have been damaged in transit Arcadia will repair or replace them free of charge using the insurance supplied by the carrier.

Made to measure items. 
All Arcadia goods are hand made and inspected at every stage to ensure the are delivered to you in perfect condition. In the unlikely event that there is a problem with manufacture or the fabric please contact us for a returns number. No return can be accepted without a returns number. If the goods supplied have been manufactured incorrectly or a fault exists with either the materials or workmanship Arcadia will either repair or replace the goods at no cost to you. We will carry out these rectifications as a matter of priority.

As all our made to measure goods are manufactured to your specification and not suitable for re-sale by ourselves we cannot credit, refund or remake any order due to incorrectly supplied information. However if you find that you have entered measurements incorrectly please contact us as in certain circumstances alterations can be made for a nominal charge.

Cut length fabrics: All cut length fabrics are inspected prior to dispatch, however please check your fabric carefully for faults as we cannot refund or replace faulty fabric after it has been cut. Any fabric returns must be clearly marked with a goods returned number. Please e-mail or call customer services for a returns number.

Ready Made goods. 
Ready made goods can be returned within 28 days of purchase, provided they are un-used and in a re-saleable condition. All returned goods must be clearly marked with a goods returned number. Please e-mail or call customer services for a goods returned number. Refunds will be made less carriage cost’s in the case of non-faulty items and only to the Debit/credit card used. In cases were a customer has paid by another means, the refund will be made back by that means..

You can pay for your goods at the checkout on the site. All payments handled through the site are processed using the following agents: Paypal, HSBC Merchant, Google Checkout. Alternatively you call our customer services and pay by Debit or Credit card over the phone.

We will never knowingly supply your details to any third party without your written consent. We may occasionally use your details to contact you with new products or offers from our company. You may unsubscribe to this service by calling our customer services at any time or sending an e-mail to our customer contact adress stating your name and address and we will remove you from our list.

Your Rights. 
Your statutory rights are not affected. 
We hold information about you in accordance with the UK data protection act.