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Terms and conditions.
Fabric Colours and Sampling.
Whilst we take great care to represent colours and textures accurately
on our web site, computer monitor displays vary greatly. If you require
an exact colour match please use or FREE SAMPLING service to ensure the
fabric you have selected meets your colour requirements. Please be
aware, where you require multiple items in the same fabric please place
your for all items at the same time as fabric dye batches can vary
slightly in accordance with the fabric manufacturers published terms. If
you have any doubt regarding colour variations please don’t hesitate to
e-mail or call us.
Window Measurements.
As we manufacture goods to your specifications please ensure you have
read and understood the measuring guide as items ordered to the wrong
size cannot be replaced or re manufactured free of charge. If you unsure
please e-mail or call or customer services for advice.
Manufacturing Tolerances.
Roman Blinds: Our roman blinds are manufactured using soft furnishing fabrics. As such our tolerances are as follows: - 1.5cms on the width and - 1cms on the drop.
Curtains: Tolerance on the drop of made to measure curtains - 1cms.
Discontinued or out of stock items
We will always make every effort to remove discontinued fabrics or
stock from our web site. If you order an item which is temporarily out
of stock or discontinued we will contact you as soon as we become aware
of the problem. You will be offered a full refund or we will advise you
on alternative fabrics.
VAT.
The prices quoted on our site are inclusive of VAT at the prevailing rate.
Carriage.
See above for current rates.
We require a signature for all our deliveries. If you are not going to
be in at the expected time of delivery please feel free have your goods
sent to either your works address or that of a family member who will be
in. An alternative address for delivery can be entered at the checkout,
or e-mail or call our customer services. If you are out when our
carriers try to deliver they will leave a card and a phone number for
you to call. The carrier will arrange to deliver the goods on a
different day. Please be aware the carrier may charge you if no-one is
available to take delivery on a rearranged day. This charge is between
you and the carrier, Arcadia Textiles will not contribute towards these
cost’s.
Inspection of Goods.
If on receipt of your goods where the packaging is obviously damaged
please sign the carriers note “goods received packaging damaged”. and
advise us immediately either by phone or by e-mail. Should your goods
have been damaged in transit Arcadia will repair or replace them free of
charge using the insurance supplied by the carrier.
Made to measure items.
All Arcadia goods are hand made and inspected at every stage to ensure
the are delivered to you in perfect condition. In the unlikely event
that there is a problem with manufacture or the fabric please contact us
for a returns number. No return can be accepted without a returns
number. If the goods supplied have been manufactured incorrectly or a
fault exists with either the materials or workmanship Arcadia will
either repair or replace the goods at no cost to you. We will carry out
these rectifications as a matter of priority.
As all our made to measure goods are manufactured to your specification and not suitable for re-sale by ourselves we cannot credit, refund or remake any order due to incorrectly supplied information. However if you find that you have entered measurements incorrectly please contact us as in certain circumstances alterations can be made for a nominal charge.
Cut length fabrics: All cut length fabrics are inspected prior to despatch, however please check your fabric carefully for faults as we cannot refund or replace faulty fabric after it has been cut. Any fabric returns must be clearly marked with a goods returned number. Please e-mail or call customer services for a returns number.
Ready Made goods.
Ready made goods can be returned within 28 days of purchase, provided
they are un-used and in a re-saleable condition. All returned goods must
be clearly marked with a goods returned number. Please e-mail or call
customer services for a goods returned number. Refunds will be made less
carriage cost’s in the case of non-faulty items and only to the
Debit/credit card used. In cases were a customer has paid by cheque we
will either send a refund by cheque or send a BACS payment.
Payment.
You can pay for your goods at the checkout on the site. All payments
handled through the site are processed using the following agents:
Paypal, HSBC Merchant, Google Checkout. Alternatively you call our
customer services and pay by Debit or Credit card over the phone. You
can also pay by cheque by sending your cheque with your order reference
clearly written on the back to: Arcadia Textiles, Old Mill, Wellington
Mills, Quebec Street, Elland, West Yorkshire HX5 9AS. Please note your
order will only be released into our manufacturing system once your
payment has been cleared.
Privacy.
We will never knowingly supply your details to any third party without
your written consent. We may occasionally use your details to contact
you with new products or offers from our company. You may unsubscribe to
this service by calling our customer services at any time or sending an
e-mail to our customer contact adress stating your name and address and
we will remove you from our list.
Your Rights.
Your statutory rights are not affected.
We hold information about you in accordance with the UK data protection act.
Terms and Conditions
Fabric Colours and Sampling.
Whilst we take great care to represent colours and textures accurately
on our web site, computer monitor displays vary greatly. If you require
an exact colour match please use or FREE SAMPLING service to ensure the
fabric you have selected meets your colour requirements. Please be
aware, where you require multiple items in the same fabric please place
your for all items at the same time as fabric dye batches can vary
slightly in accordance with the fabric manufacturers published terms. If
you have any doubt regarding colour variations please don’t hesitate to
e-mail or call us.
Window Measurements.
As we manufacture goods to your specifications please ensure you have
read and understood the measuring guide as items ordered to wrong size
cannot be replaced or remanufactured free of charge. If you unsure
please e-mail or call or customer services for advice.
Discontinued or out of stock items.
We will always make every effort to remove discontinued fabrics or
stock from our web site. If you order an item which is temporarily out
of stock or discontinued we will contact you as soon as we become aware
of the problem. You will be offered a full refund or we will advise you
on alternative fabrics.
VAT.
The prices quoted on our site are inclusive of VAT at the prevailing rate.
Carriage.
See above for current rates.
We require a signature for all our deliveries. If you are not going to
be in at the expected time of delivery please feel free have your goods
sent to either your works address or that of a family member who will be
in. An alternative address for delivery can be entered at the checkout,
or e-mail or call our customer services. If you are out when our
carriers try to deliver they will leave a card and a phone number for
you to call. The carrier will arrange to deliver the goods on a
different day. Please be aware the carrier may charge you if no-one is
available to take delivery on a rearranged day. This charge is between
you and the carrier, Arcadia Textiles will not contribute towards these
cost’s.
Inspection of Goods.
If on receipt of your goods where the packaging is obviously damaged
please sign the carriers note “goods received packaging damaged”. and
advise us immediately either by phone or by e-mail. Should your goods
have been damaged in transit Arcadia will repair or replace them free of
charge using the insurance supplied by the carrier.
Made to measure items.
All Arcadia goods are hand made and inspected at every stage to ensure
the are delivered to you in perfect condition. In the unlikely event
that there is a problem with manufacture or the fabric please contact
us for a returns number. No return can be accepted without a returns
number. If the goods supplied have been manufactured incorrectly or a
fault exists with either the materials or workmanship Arcadia will
either repair or replace the goods at no cost to you. We will carry out
these rectifications as a matter of priority.
As all our made to measure goods are manufactured to your specification and not suitable for re-sale by ourselves we cannot credit, refund or remake any order due to incorrectly supplied information. However if you find that you have entered measurements incorrectly please contact us as in certain circumstances alterations can be made for a nominal charge.
Cut length fabrics:
All cut length fabrics are inspected prior to despatch, however please
check your fabric carefully for faults as we cannot refund or replace
faulty fabric after it has been cut. Any fabric returns must be clearly
marked with a goods retuned number. Please e-mail or call customer
services for a returns number.
Ready Made goods/Yarn.
Ready made goods and Yarns can be returned within 28 days of purchase,
provided they are un-used and in a re-saleable condition. All returned
goods must be clearly marked with a goods returned number. Please e-mail
or call customer services for a goods returned number. Refunds will be
made less carriage cost’s in the case of non-faulty items and only to
the Debit/credit card used. In cases were a customer has paid by cheque
we will either send a refund by cheque or send a BACS payment.
Payment.
You can pay for your goods at the checkout on the site. All payments
handled through the site are processed using the following agents:
Paypal, HSBC Merchant, Google Checkout. Alternatively you call our
customer services and pay by Debit or Credit card over the phone. You
can also pay by cheque by sending your cheque with your order reference
clearly written on the back to: Arcadia Textiles, Unit 2 Heathfield Ind
Est, Elland, West Yorkshire, HX5 9AE. Please note your order will only
be released into our manufacturing system once your payment has been
cleared.
Privacy.
We will
never knowingly supply your details to any third party without your
written consent. We may occasionally use your details to contact you
with new products or offers from our company. You may unsubscribe to
this service by calling our customer services at any time or sending an
e-mail to our customer contact adress stating your name and address and
we will remove you from our list.
Your Rights.
Your statutory rights are not affected.
We hold information about you in accordance with the UK data protection act.