Terms and conditions.
Fabric Colours and Sampling.
Whilst we take great care to represent colours and textures accurately on our web site, computer monitor displays vary greatly. If you require an exact colour match please use or FREE SAMPLING service to ensure the fabric you have selected meets your colour requirements. Please be aware, where you require multiple items in the same fabric please place your for all items at the same time as fabric dye batches can vary slightly in accordance with the fabric manufacturers published terms. If you have any doubt regarding colour variations please don’t hesitate to e-mail or call us.
As we manufacture goods to your specifications please ensure you have read and understood the measuring guide as items ordered to wrong size cannot be replaced or remanufactured free of charge. If you unsure please e-mail or call or customer services for advice.
Discontinued or out of stock items.
We will always make every effort to remove discontinued fabrics or stock from our web site. If you order an item which is temporarily out of stock or discontinued we will contact you as soon as we become aware of the problem. You will be offered a full refund or we will advise you on alternative fabrics.
The prices quoted on our site are inclusive of VAT at the prevailing rate.
Standard next day carriage is free to all UK mainland addresses. Our customer services will be pleased to quote for the following special delivery options.
Channel Islands, Isle Of Man, Isle of Wight, Scottish Isles, Ireland and European mainland.
Before 10 AM
Before 12 AM
We require a signature for all our deliveries. If you are not going to be in at the expected time of delivery please feel free have your goods sent to either your works address or that of a family member who will be in. An alternative address for delivery can be entered at the checkout, or call e-mail or call our customer services.( link to enquiries address and display customer services number.) If you are out when our carriers try to delivery they will leave a card and a phone number for you to call. The carrier will arrange to deliver the goods on a different day. Please be aware the carrier may charge you if no-one is available to take delivery on a rearranged day. This charge is between you and the carrier, Arcadia Textiles will not contribute towards these cost’s.
Inspection of Goods.
If on receipt of your goods the packaging is obviously damaged please sign the carriers note “goods received packaging damaged”. and advise us immediately either by phone or by e-mail. Should your goods have been damaged in transit Arcadia will repair or replace them free of charge using the insurance supplied by the carrier.
Made to measure items.
All Arcadia goods are hand made and inspected at every stage to ensure the are delivered to you in perfect condition. In the unlikely event that there is a problem with manufacture or the fabric please contact us for a returns number. ( link to returns e-mail and customer services phone number.) No return can be accepted without a returns number. If the goods supplied have been manufactured incorrectly or a fault exists with either the materials or workmanship Arcadia will either repair or replace the goods at no cost to you. We will carry out these rectifications as a matter of priority.
As all our made to measure goods are manufactured to your specification and not suitable for re-sale by ourselves we cannot credit, refund or remake any order due to incorrectly supplied information. However if you find that you have entered measurements incorrectly please contact us as in certain circumstances alterations can be made for a nominal charge.
Cut length fabrics: All cut length fabrics are inspected prior to despatch, however please check your fabric carefully for faults as we cannot refund or replace faulty fabric after it has been cut. Any fabric returns must be clearly marked with a goods retuned number. Please e-mail or call customer services for a returns number.
Ready Made goods.
Ready made goods can be returned within 28 days of purchase, provided they are un-used and in a re-saleable condition. All returned goods must be clearly marked with a goods returned number. Please e-mail or call customer services for a goods returned number. Refunds will be made less carriage cost’s in the case of non-faulty items and only to the Debit/credit card used. In cases were a customer has paid by cheque we will either send a refund by cheque or send a BACS payment.
You can pay for your goods at the checkout on the site. All payments handled through the site are processed using the following agents: Paypal, HSBC Merchant, Google Checkout. Alternatively you call our customer services and pay by Debit or Credit card over the phone. You can also pay by cheque by sending your cheque with your order reference clearly written on the back to: Arcadia Textiles, Unit 2 Heathfield Ind Est, Elland, West Yorkshire, HX5 9AE. Please note your order will only be released into our manufacturing system once your payment has been cleared.
We will never knowingly supply your details to any third party without your written consent. We may occasionally use your details to contact you with new products or offers from our company. You may unsubscribe to this service by calling our customer services at any time or sending an e-mail to our customer contact adress stating your name and address and we will remove you from our list.
Your statutory rights are not affected.
We hold information about you in accordance with the UK data protection act.